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Client

German insurance company

Challenge

Digitizing the paper-based customer communication while maintaining regulatory compliance

Solution

Building a digital mail service that enables users to respond to letters and messages, including those with high regulatory requirements, through a web- and app-based user interface

Sustainability Impact

Drastic reduction in CO2 footprint by saving > 30 m paper-based letters from being sent out each year after the introduction of the solution

Business impact

  • Easy-to-fill digital forms instead of written letters enable higher process accuracy

  • Better customer engagement through interactive communication

  • + EUR 16 m of savings projected in the first 5 years

Digital service to replace mail-based communication

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